Booking terms

Last updated: 27 August 2026

Article 1 — Scope

These terms of sale govern the contractual relationship between Globale Explore Tours and its clients, and apply to every trip we offer.

Article 2 — Booking

2.1 You can book with Globale Explore Tours by phone, online, or directly with an advisor.

2.2 We produce up to two free quotes per request. Beyond that, further quote requests may be charged.

2.3 Your booking is confirmed once we receive the requested deposit, or full payment, depending on the terms of the specific trip.

Article 3 — Validity and pricing

3.1 A quote issued by Globale Explore Tours is valid for 7 days from its issue date. After that, prices may change (cost of services, exchange rates, availability), particularly for flights. We recommend confirming your quote promptly to secure the price offered.

3.2 Prices shown are in euros and include all applicable taxes.

Article 4 — Payment

4.1 Payment can be made by bank transfer, cash, ANCV holiday vouchers, or card, as agreed at booking. Handling fees may apply depending on the payment method chosen.

4.2 If the deposit isn't paid within the stated deadline, Globale Explore Tours reserves the right to cancel the booking.

Article 5 — Changes and cancellation by the client

5.1 Any request to change or cancel must be sent to us in writing.

5.2 Once payment has been made, the following cancellation fees apply:

• €150 (flat fee) if cancelling more than 30 days before departure;
• 50% of the total if cancelling 21 to 30 days before departure;
• 70% of the total if cancelling 8 to 20 days before departure;
• 75% of the total if cancelling 2 to 7 days before departure;
• 100% of the total if cancelling 1 day before departure or on the day itself.

These fees are non-refundable.

5.3 Any non-refundable services from our partners (hotels, carriers, etc.) remain payable by the client, regardless of the reason for cancellation.

Article 6 — Changes and cancellation by the agency

6.1 Globale Explore Tours reserves the right to change or cancel a service in exceptional circumstances beyond our control.

6.2 If we are the ones cancelling, you will be refunded in full.

Article 7 — Liability

7.1 Globale Explore Tours cannot be held liable for incidents, delays or changes beyond our control, nor for third-party actions (damage, loss or theft of belongings).

7.2 Our liability cannot be engaged for situations that don't match the information provided in the travel handbook given to the client.

7.3 24/7 assistance during the trip is available to clients who have subscribed to the corresponding option.

7.4 Our liability is limited to the commitments set out in these terms.

Article 8 — Travel insurance

We strongly recommend that every client take out travel insurance covering cancellation, lost luggage and medical expenses before departure.

Article 9 — Disputes and consumer mediation

In the event of a dispute, the client is invited to send a written complaint to Globale Explore Tours. If no satisfactory response is received within one month, the consumer may refer the matter free of charge to the consumer mediator:
La Société Médiation Professionnelle — www.mediateur-consommation-smp.fr
Alteritae, 5 rue Salvaing, 12000 Rodez, France

Article 10 — Governing law

These terms of sale are governed by French law.